Female | | born in 1980-1989 | from: India
I am currently in Keqiao,Shaoxing,Zhejiang

Barclays Shared Services
Business Analyst 2
04 April 2011- 06 April 2014

Job Profile:
1.
 Handling client’s requests with the support of clearly defined processes.
 Adhere to the Service Level Agreements specified by the client / process.
 Ensure adherence to time schedules.
 Authority to release and verify funds across a variety of systems used by the department.
 Deal with client’s accounts and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary.
 Responsible for the management of daily workload, to ensure telephone, e-mail and letter enquiries / queries are dealt with in an efficient and knowledgeable manner to meet the demands of the business grades of service.
 Ensuring that all unresolved accounts and queries are allocated to the respective areas.
 Responsible for identifying potential loss situations promptly escalating to the relevant areas to minimise the risk to the business and the customer.
 Adhere to organizational wide information security policies and procedures.
 Assist Manager in administration of the section, including organising workflow, queue management and query resolution.
2.
Steria India Limited
Process Advisor
20 September 2010- 24 December 2011.

Job Profile:

 To serve the customers, reaching prime target of ‘Customer Delight’.
 Responding to customer queries using the best practice guidelines.
 Billing customer’s water consumption and updating their details as and when required.
 Work effectively to achieve individual, team and operational objectives, sharing knowledge and skills as appropriate.
 Reviewing payment arrangements on customer’s account on a regular basis.
 Mentoring, supervising and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations.




Academic Record
MBA International Business (2010-2013)
ICFAI University

B.A Hons (2006-2009)
Delhi University, India

Higher secondary boards of examinations (2005-2006)