Female | | born in 1980-1989 | from: China
I am currently in Daliang/Ronggui,Shunde,Guangdong

Sessional Lecturer at LIVERPOOL SUMMER SCHOOL - UK, 2013-2014:

* Designed lesson plans and assessment plans.

* Delivered lecture materials, and taught Consumer Behaviour and Doing Business in China to International students on undergraduate and college exchange programmes.

* Actively collected feedback from students and assisted students to participate in class activities.

* Delivery of teaching report and comments on improvement of students’ learning experience.

Education Consultant Intern at BUSINESS FOR EDUCATION LIMITED - UK, 2012 to 2013

* Developed a range of undergraduate course materials for business related courses.

* Presentation of ideas to Senior Management Team and clients.

* Managed idea generation session with undergraduates to ensure materials produced are customer centric and fit for purpose.

* Delivery of briefings and learning content to vocational based qualifications students.

Assistant Marketing Manager at SHUNXIE GEOTECHNICAL ENGINEERING CO.,LTD - China, 2006 to 2009

* Assisted with market expansion schemes in offering surveying service to 1000+ clients nationwide. Worked closely with CEO, technical team and finance control team to facilitate marketing plans.

* Oversaw the development and update of service catalogue, organised business event to establish and/or maintain solid business relationships with key accounts.

* Supervised pre-contract communication and after-sales service. Developed spreadsheet recording and feedback follow up system. Ensured accurate record-keeping and excellent customer service.

Assistant Customer Contact Manager at HSBC ELECTRONIC DATA PROCESSING LIMITED - China, 2004 to 2006

* Updated training materials so as to enforce goals, policies and procedures, coached new team members in customer services provision and delivered training presentations.

* Supervised and reviewed team members’ performances and gave suggestions on performance improvement accordingly.

* Presented ideas to managers, utilised positive and negative client feedback to revise training materials so as to make improvements to customer services approach.

【Other Experience】:
* Freelance Chinese Tutor
* Freelance Translator/Interpreter


* Studied Business English at South China Normal University;

* Studied MSc Consumer Marketing at University of Liverpool