A bit about me
Male | | from: United Kingdom
I am currently in Dorking, Surrey
I am currently in Dorking, Surrey
PROFESSIONAL PROFILE
Analytical, proficient and creative systems troubleshooter with a wide range of qualifications trouble shooting complex issues which have saved time, reduced costs and boosted bottom-line profits by securing efficiency and functionality. Experience includes software configuration / engineering, hardware, systems infrastructure, full-cycle product development, matrix management, project and quality management, build / release management. Well versed in systems integration, installation, repair and maintenance, also catastrophic testing, staff training, and pre- and post-sales activities. Successful owning and managing project plans and synchronizing deliverables with development teams and customers. Great blend of technical and communications skills.
ADDITIONAL AREAS OF EXPERTISE
Customer Service & Interface Project Lead, Planning & Execution
Staff Leadership & Development Strategic Systems Implementation
Quality Assurance, Testing & Systems Reliability Product Development & Introduction
Customer Support & Interface Systems Integration & Characterization
AREAS OF QUALIFICATIONS
Systems' Support:
-----------------
Twenty year's experience performing systems support for document storage and semiconductor systems. Expert analyzing hardware and software problems. Adept at handing internal and external customers, in-field and in-office. Often available 24/7. Worked to train support teams, and transfer knowledge.
Build / Release Management:
---------------------------
Work with software development management to take a leading role in defining developing and enforcing build and release policies and practices. Oversee QA / Testing to ensure systems are ready for release. Participate in source control management and ensuring code meets requirements necessary for build and release. Learn systems to provide support and sanity checking. Determine systems requirements for release and upgrade procedures. Executed all software releases. Oversaw field distribution.
Project Management:
-------------------
New Product Introduction, Systems Support, Resource Allocation, Scheduling, Product End of Life (Eight month term: from engineer to global systems support, covering development, coordination with sales and marketing, product development, engineering, final coding and managing contractors.)
Served as integration lead, providing hands-on technical management. Demonstrated highly complex and diverse technical skills to define, plan, organize control and complete a variety of concurrent projects. Served as team lead on various vital IT projects: proposed, designed and lead the development of a Nanotopography Factory Automation system. Worked on four new product developments; key in product to market (microfilm, data storage and document imaging systems). R&D experience.
Systems Integration and Characterization:
-----------------------------------------
Used Matrix Management to bring products and parts of products to market. Communicate/liaised with Software Development, Integration, Sales and Marketing and Technical Support. Integrated hardware and software components and established setup, support and operating procedures. Lead Integrator on a total of nine products with total sales of an estimated $250 million as of 2008.
QA / Test / Software Configuration and Engineering:
---------------------------------------------------
Releases, Change Management, and Product Specifications. Proficient in the application of a systematic approach to the development, evaluation, maintenance and roll-out of software. Full software development life cycle including QA (black box and white box), systems reliability, change control, release protocols, sales and marketing and systems support. Performed internal audits; prepared reviewed configuration management, and data management processes. Excelled at infrastructure design, standards, and compliances assurance. Extensive Iron Man testing.
IS Management:
--------------
Systems Support, Customer Requirements, Functional Specifications, Business process. Analyzed system functions and performance; negotiated with management and field personnel to secure feature access. Managed the development and maintenance of six difference applications utilizing Borland Delphi and C++ Builder, BDE, ODBC, SQL, Visual Basic, Access, Paradox and some Oracle. Worked on automated, precision surface mapping systems for 200 and 300mm silicon wafers. Served 6 times as research and development team lead.
Software Development:
---------------------
13 years' development experience on systems such as document storage to microfilm, document imaging, nanotopography and factory automation. Numerous small projects covering data extraction and conversion, database manipulation and optimization. Also automation, print servers, scripting and security. Worked in Agile and Waterfall environments.
BUSINESS EXPOSURE
KLA – Tencor / ADE Phase-Shift, Tucson, AZ, USA Oct 2000 – Dec 2008
Software Engineer / Project Lead / Senior Systems Engineer/ Project Manager
Industry: Semiconductor QA Systems. Flatness, shape &thickness, nanotopography and 3D profiling.
Key Responsibilities
--------------------
- Certifying and supervising software development version control using Visual Source Safe & Perforce.
- Liaise with Sales and Marketing to determine systems requirements. Provide technical information and advice.
- Determining setup and installation procedures for new products.
- Managing teams and signing off new product releases.
- In charge of catastrophic testing, diagnosing & modeling systems throughput and working with robots.
- Executing software releases, installation and upgrade packages.
- Supervising field distribution, performing internal audits, review configuration management and data management processes.
- Managing support issues and solving problems of field service managers.
- Analyzing systems’ functions & performance and negotiating with management & field personnel to secure feature access.
- Working on automated, precision surface mapping systems for 200 and 300mm silicon wafers.
- Executing clean room visits, adhering to all protocols in cleaning, materials handling, system use and wafer recovery.
- Analyzing and troubleshooting hardware as well as software issues.
- Training and disseminating information to Field Service engineers and Integration engineers.
- Supervise and participate in systems reliability testing, covering software, wafer handling robots & automation.
- Specialist in testing disaster scenarios and subsequent systems recovery.
- PC expert proposing and handling systems configuration issues, networking and anti-virus.
- R&D working on thermal settling, laser intensity, vibration, video, capacitance and air-flow issues.
- On call 24 / 7 during periods of top priority, on-site and off-site, phone and remote access (VPN / VNC).
- Investigate new PC hardware, determine use and capabilities, advise software engineers on implementation.
- Undertook the task of ensuring systems met SEMI standards for emergency stop.
- Perform software development using C, C++ and Pascal on nanotopography systems, security add-ons, COM communication.
- Serving as team/project lead for important projects including a visit to Malaysia for final proof of concept.
Other projects include:
- Project value: $40 mn. : Proposing, designing and leading a factory automation project using Secs/ Gem.
- Project Value: $165 mn. : Leading integration for three brand new products.
- Lead Engineer for prototyping high shape wafer acquisition.
- Managing a product end of life project and managing contractors.
Key Achievements
----------------
- Made positive contributions by serving in multiple, often concurrent roles including change and matrix management.
- Successfully solved engineering and end-of-life software development problems.
- Consistently exceeded expectations and achieved grade 5 in the final review for systems knowledge.
- Served as integration lead providing hands-on technical management.
- Expert management of software build and release environment.
- Matrix management. Handling multiple, diverse departments to ensure information flow, cooperation and coordination.
- Systems support expert. Often the final port of call for previously insolvable customer problems.
- Scripting expert for use in systems testing and rapid prototyping.
Customers: Intel, Samsung, MEMC, Soitec, ShinEtsu, Wacker, Texas Instruments, Siltronic, TSMC, Sumco.
Sprint, Atlanta, GA, USA Mar 2000 - Oct 2000
Applications Developer
Industry: Telecommunications.
Key Responsibilities
--------------------
- Database development and optimizing access speeds.
- Data processing by redesigning and converting SQL calls to C++.
Key Achievements
- Automated password access system.
- 6x speed improvement in data retrieval.
Technology Applied Systems Corporation, Norcross, GA, USA Aug 1994 - Jan 2000
Software Engineer/ Researcher/ Security Expert
Industry: Document storage systems. Custom software development. Systems Security.
Key Responsibilities
--------------------
- Managing multiple concurrent accountabilities without jeopardizing quality and providing customer support.
- Managing, developing and maintaining 6 different applications utilizing Borland Delphi, C++ Builder, BDE, ODBC, SQL, Visual Basic & Access.
- Mentoring and training IT professionals to create competent teams.
- Reducing manpower and closing West Coast operations via improved systems configuration & training.
- Physical security.
- Pre-sales support and demonstrations - selling new concepts to customers.
- Systems installation and training.
- Requirements analysis.
Key Achievements
----------------
- Managing all business aspects enabling the company to shut down an office saving at least $1600 a month.
- Continuously sought out for advice on highly complex projects especially in project development & execution including consultation with clients.
- Instrumental in improvement of fast turn-around contracts saving more than $250 K per year.
- Served 6 times as research and development team lead; scheduling programs, scripting languages, single-entry security systems, monitoring tools, data encryption and conversion utilities.
- Development of an automated testing system.
Customers: Bank of America, Brunswick Electric, Wachovia, IEEE Institute, Williams Sonoma, CNN.
Hill Price Davidson, London, UK Jul 1994
Contractor
Industry: Financial
Key Responsibilities
--------------------
- Project Manager for the development of a document imaging system.
- Determining customers’ hardware and software requirements.
- Systems design.
- Development using Visual Basic and MS Access under Windows 3.11.
- Performing demonstrations and testing.
- Systems installation and training.
Key Achievements
----------------
- Developed simulated system for demonstration purposes.
- Delivered system in two weeks. Went live immediately during training.
Bell + Howell Ltd, Ashford, Middlesex, UK Jun 1988 - Jun 1994
New Product Development and Introduction
Industry: Document storage systems. Microfilm. Document Imaging. Data transfer from nine-track tape to optical disk.
Key Responsibilities
--------------------
- Technical lead on optical disk, networked microfilm and document imaging systems.
- Lead software engineer for microfilm and document imaging systems.
- Managing projects with an estimated value of USD 20 million.
- Determining setup as well as installation procedures and managing support issues.
- Traveling to customer sites for delivering equipment, performing integration and providing training.
- Working closely with Sales and Marketing for introducing new products to the market.
Key Achievements
----------------
- Worked on new product introduction for three document management systems.
- Support lead for microfilm, document imaging and storage systems.
- Novell Certified Network Administrator.
Customers: Banc National de Paris, Post Office, RAF Officer Training School, Tesco, Safeway, Ingersoll.
Pegasus Ltd, Cranleigh, Surrey, UK Sept 1987
Contractor
Industry: Import / Export.
Key Responsibility
-----------------------
- Short term contract involving conversion of FORTRAN algorithms to Casio Basic in order to calculate crude oil volume for supertankers under varying temperature conditions.
Eli Lilly Ltd, Bagshot, Surrey, UK Aug 1986 - Sept 1987
Student Programmer
Industry: Pharmaceutical Research and Development.
Key Responsibilities
-------------------------
- Developing a data entry system for project tracking on VAX using VMS Basic.
- Designing database integrity checking programs and training replacements.
EDUCATION
BSc. Computer Studies, Brighton University, Brighton, UK, 1984 to 1988.
TECHNICAL SKILLS
Platforms: MS-DOS, Windows XP, 2000, NT, 3.11, 3.1 MS-DOS and Mac OS X.
Languages: Borland Delphi and C++ Builder, Visual Studios 5, 6, and 2005, Visual Basic, SQL Windows, HTML, JavaScript, Pascal, Fortran, Assembly Language, Cobol.
Tools: Windows API, MS Office Suite (Excel, PowerPoint, MS Word, Access), Install Shield, Indigo Rose Setup Factory, Visual Source Safe, Perforce, VNC, VPN, MS Remote Desktop. COM, DCOM, TCP/IP, Novell. JIRA. SECS/GEM, Instacal, Measurement and Automation Control, Xcode, MapInfo.
Databases: ODBC and BDE, Oracle, SQL, MS Access, Informix, dBase, Btrieve, Visual FoxPro.
INTERESTS
Reading, writing, movies, travel, cooking & food, hiking, snorkeling, herpetology, being a father & husband. History. Published on CompuServe, Gamebits and Tiptonium. Onetime news and review editor for InsidePS2Games. Participant in the open source project Warzone 2100 as a Mac specialist and troubleshooter.
REFERENCES
“Jeremy was a key individual in the implementation of systems software. His attention to detail and problems solving skills were instrumental in the introduction of new complex systems products. Excellent interpersonal skills provide a positive core team environment at Kla-Tencor” Dick Wissenbach, VP/GM, KLA-Tencor/ADE Division
“Jeremy is a detail oriented Project Manager who brings a wide breadth of Systems Engineering experience resulting in solutions that exceed expectations.” Kevin Daily, Software Department Manager, ADE Phase-Shift
“Jeremy has demonstrated an incredible ability to deep dive into tough issues and determine root cause with few tools and a lot of technical savvy. His talents include writing code as well as hardware expertise, a combination not often seen. He is always ready to jump into difficult situations. I'd work with him again any time!” Dawn Cramer, Product Support Manager, KLA-Tencor/ADE Division
Further recommendations can be viewed on my LinkedIn profile at http://www.linkedin.com/in/jeremypallant.
Analytical, proficient and creative systems troubleshooter with a wide range of qualifications trouble shooting complex issues which have saved time, reduced costs and boosted bottom-line profits by securing efficiency and functionality. Experience includes software configuration / engineering, hardware, systems infrastructure, full-cycle product development, matrix management, project and quality management, build / release management. Well versed in systems integration, installation, repair and maintenance, also catastrophic testing, staff training, and pre- and post-sales activities. Successful owning and managing project plans and synchronizing deliverables with development teams and customers. Great blend of technical and communications skills.
ADDITIONAL AREAS OF EXPERTISE
Customer Service & Interface Project Lead, Planning & Execution
Staff Leadership & Development Strategic Systems Implementation
Quality Assurance, Testing & Systems Reliability Product Development & Introduction
Customer Support & Interface Systems Integration & Characterization
AREAS OF QUALIFICATIONS
Systems' Support:
-----------------
Twenty year's experience performing systems support for document storage and semiconductor systems. Expert analyzing hardware and software problems. Adept at handing internal and external customers, in-field and in-office. Often available 24/7. Worked to train support teams, and transfer knowledge.
Build / Release Management:
---------------------------
Work with software development management to take a leading role in defining developing and enforcing build and release policies and practices. Oversee QA / Testing to ensure systems are ready for release. Participate in source control management and ensuring code meets requirements necessary for build and release. Learn systems to provide support and sanity checking. Determine systems requirements for release and upgrade procedures. Executed all software releases. Oversaw field distribution.
Project Management:
-------------------
New Product Introduction, Systems Support, Resource Allocation, Scheduling, Product End of Life (Eight month term: from engineer to global systems support, covering development, coordination with sales and marketing, product development, engineering, final coding and managing contractors.)
Served as integration lead, providing hands-on technical management. Demonstrated highly complex and diverse technical skills to define, plan, organize control and complete a variety of concurrent projects. Served as team lead on various vital IT projects: proposed, designed and lead the development of a Nanotopography Factory Automation system. Worked on four new product developments; key in product to market (microfilm, data storage and document imaging systems). R&D experience.
Systems Integration and Characterization:
-----------------------------------------
Used Matrix Management to bring products and parts of products to market. Communicate/liaised with Software Development, Integration, Sales and Marketing and Technical Support. Integrated hardware and software components and established setup, support and operating procedures. Lead Integrator on a total of nine products with total sales of an estimated $250 million as of 2008.
QA / Test / Software Configuration and Engineering:
---------------------------------------------------
Releases, Change Management, and Product Specifications. Proficient in the application of a systematic approach to the development, evaluation, maintenance and roll-out of software. Full software development life cycle including QA (black box and white box), systems reliability, change control, release protocols, sales and marketing and systems support. Performed internal audits; prepared reviewed configuration management, and data management processes. Excelled at infrastructure design, standards, and compliances assurance. Extensive Iron Man testing.
IS Management:
--------------
Systems Support, Customer Requirements, Functional Specifications, Business process. Analyzed system functions and performance; negotiated with management and field personnel to secure feature access. Managed the development and maintenance of six difference applications utilizing Borland Delphi and C++ Builder, BDE, ODBC, SQL, Visual Basic, Access, Paradox and some Oracle. Worked on automated, precision surface mapping systems for 200 and 300mm silicon wafers. Served 6 times as research and development team lead.
Software Development:
---------------------
13 years' development experience on systems such as document storage to microfilm, document imaging, nanotopography and factory automation. Numerous small projects covering data extraction and conversion, database manipulation and optimization. Also automation, print servers, scripting and security. Worked in Agile and Waterfall environments.
BUSINESS EXPOSURE
KLA – Tencor / ADE Phase-Shift, Tucson, AZ, USA Oct 2000 – Dec 2008
Software Engineer / Project Lead / Senior Systems Engineer/ Project Manager
Industry: Semiconductor QA Systems. Flatness, shape &thickness, nanotopography and 3D profiling.
Key Responsibilities
--------------------
- Certifying and supervising software development version control using Visual Source Safe & Perforce.
- Liaise with Sales and Marketing to determine systems requirements. Provide technical information and advice.
- Determining setup and installation procedures for new products.
- Managing teams and signing off new product releases.
- In charge of catastrophic testing, diagnosing & modeling systems throughput and working with robots.
- Executing software releases, installation and upgrade packages.
- Supervising field distribution, performing internal audits, review configuration management and data management processes.
- Managing support issues and solving problems of field service managers.
- Analyzing systems’ functions & performance and negotiating with management & field personnel to secure feature access.
- Working on automated, precision surface mapping systems for 200 and 300mm silicon wafers.
- Executing clean room visits, adhering to all protocols in cleaning, materials handling, system use and wafer recovery.
- Analyzing and troubleshooting hardware as well as software issues.
- Training and disseminating information to Field Service engineers and Integration engineers.
- Supervise and participate in systems reliability testing, covering software, wafer handling robots & automation.
- Specialist in testing disaster scenarios and subsequent systems recovery.
- PC expert proposing and handling systems configuration issues, networking and anti-virus.
- R&D working on thermal settling, laser intensity, vibration, video, capacitance and air-flow issues.
- On call 24 / 7 during periods of top priority, on-site and off-site, phone and remote access (VPN / VNC).
- Investigate new PC hardware, determine use and capabilities, advise software engineers on implementation.
- Undertook the task of ensuring systems met SEMI standards for emergency stop.
- Perform software development using C, C++ and Pascal on nanotopography systems, security add-ons, COM communication.
- Serving as team/project lead for important projects including a visit to Malaysia for final proof of concept.
Other projects include:
- Project value: $40 mn. : Proposing, designing and leading a factory automation project using Secs/ Gem.
- Project Value: $165 mn. : Leading integration for three brand new products.
- Lead Engineer for prototyping high shape wafer acquisition.
- Managing a product end of life project and managing contractors.
Key Achievements
----------------
- Made positive contributions by serving in multiple, often concurrent roles including change and matrix management.
- Successfully solved engineering and end-of-life software development problems.
- Consistently exceeded expectations and achieved grade 5 in the final review for systems knowledge.
- Served as integration lead providing hands-on technical management.
- Expert management of software build and release environment.
- Matrix management. Handling multiple, diverse departments to ensure information flow, cooperation and coordination.
- Systems support expert. Often the final port of call for previously insolvable customer problems.
- Scripting expert for use in systems testing and rapid prototyping.
Customers: Intel, Samsung, MEMC, Soitec, ShinEtsu, Wacker, Texas Instruments, Siltronic, TSMC, Sumco.
Sprint, Atlanta, GA, USA Mar 2000 - Oct 2000
Applications Developer
Industry: Telecommunications.
Key Responsibilities
--------------------
- Database development and optimizing access speeds.
- Data processing by redesigning and converting SQL calls to C++.
Key Achievements
- Automated password access system.
- 6x speed improvement in data retrieval.
Technology Applied Systems Corporation, Norcross, GA, USA Aug 1994 - Jan 2000
Software Engineer/ Researcher/ Security Expert
Industry: Document storage systems. Custom software development. Systems Security.
Key Responsibilities
--------------------
- Managing multiple concurrent accountabilities without jeopardizing quality and providing customer support.
- Managing, developing and maintaining 6 different applications utilizing Borland Delphi, C++ Builder, BDE, ODBC, SQL, Visual Basic & Access.
- Mentoring and training IT professionals to create competent teams.
- Reducing manpower and closing West Coast operations via improved systems configuration & training.
- Physical security.
- Pre-sales support and demonstrations - selling new concepts to customers.
- Systems installation and training.
- Requirements analysis.
Key Achievements
----------------
- Managing all business aspects enabling the company to shut down an office saving at least $1600 a month.
- Continuously sought out for advice on highly complex projects especially in project development & execution including consultation with clients.
- Instrumental in improvement of fast turn-around contracts saving more than $250 K per year.
- Served 6 times as research and development team lead; scheduling programs, scripting languages, single-entry security systems, monitoring tools, data encryption and conversion utilities.
- Development of an automated testing system.
Customers: Bank of America, Brunswick Electric, Wachovia, IEEE Institute, Williams Sonoma, CNN.
Hill Price Davidson, London, UK Jul 1994
Contractor
Industry: Financial
Key Responsibilities
--------------------
- Project Manager for the development of a document imaging system.
- Determining customers’ hardware and software requirements.
- Systems design.
- Development using Visual Basic and MS Access under Windows 3.11.
- Performing demonstrations and testing.
- Systems installation and training.
Key Achievements
----------------
- Developed simulated system for demonstration purposes.
- Delivered system in two weeks. Went live immediately during training.
Bell + Howell Ltd, Ashford, Middlesex, UK Jun 1988 - Jun 1994
New Product Development and Introduction
Industry: Document storage systems. Microfilm. Document Imaging. Data transfer from nine-track tape to optical disk.
Key Responsibilities
--------------------
- Technical lead on optical disk, networked microfilm and document imaging systems.
- Lead software engineer for microfilm and document imaging systems.
- Managing projects with an estimated value of USD 20 million.
- Determining setup as well as installation procedures and managing support issues.
- Traveling to customer sites for delivering equipment, performing integration and providing training.
- Working closely with Sales and Marketing for introducing new products to the market.
Key Achievements
----------------
- Worked on new product introduction for three document management systems.
- Support lead for microfilm, document imaging and storage systems.
- Novell Certified Network Administrator.
Customers: Banc National de Paris, Post Office, RAF Officer Training School, Tesco, Safeway, Ingersoll.
Pegasus Ltd, Cranleigh, Surrey, UK Sept 1987
Contractor
Industry: Import / Export.
Key Responsibility
-----------------------
- Short term contract involving conversion of FORTRAN algorithms to Casio Basic in order to calculate crude oil volume for supertankers under varying temperature conditions.
Eli Lilly Ltd, Bagshot, Surrey, UK Aug 1986 - Sept 1987
Student Programmer
Industry: Pharmaceutical Research and Development.
Key Responsibilities
-------------------------
- Developing a data entry system for project tracking on VAX using VMS Basic.
- Designing database integrity checking programs and training replacements.
EDUCATION
BSc. Computer Studies, Brighton University, Brighton, UK, 1984 to 1988.
TECHNICAL SKILLS
Platforms: MS-DOS, Windows XP, 2000, NT, 3.11, 3.1 MS-DOS and Mac OS X.
Languages: Borland Delphi and C++ Builder, Visual Studios 5, 6, and 2005, Visual Basic, SQL Windows, HTML, JavaScript, Pascal, Fortran, Assembly Language, Cobol.
Tools: Windows API, MS Office Suite (Excel, PowerPoint, MS Word, Access), Install Shield, Indigo Rose Setup Factory, Visual Source Safe, Perforce, VNC, VPN, MS Remote Desktop. COM, DCOM, TCP/IP, Novell. JIRA. SECS/GEM, Instacal, Measurement and Automation Control, Xcode, MapInfo.
Databases: ODBC and BDE, Oracle, SQL, MS Access, Informix, dBase, Btrieve, Visual FoxPro.
INTERESTS
Reading, writing, movies, travel, cooking & food, hiking, snorkeling, herpetology, being a father & husband. History. Published on CompuServe, Gamebits and Tiptonium. Onetime news and review editor for InsidePS2Games. Participant in the open source project Warzone 2100 as a Mac specialist and troubleshooter.
REFERENCES
“Jeremy was a key individual in the implementation of systems software. His attention to detail and problems solving skills were instrumental in the introduction of new complex systems products. Excellent interpersonal skills provide a positive core team environment at Kla-Tencor” Dick Wissenbach, VP/GM, KLA-Tencor/ADE Division
“Jeremy is a detail oriented Project Manager who brings a wide breadth of Systems Engineering experience resulting in solutions that exceed expectations.” Kevin Daily, Software Department Manager, ADE Phase-Shift
“Jeremy has demonstrated an incredible ability to deep dive into tough issues and determine root cause with few tools and a lot of technical savvy. His talents include writing code as well as hardware expertise, a combination not often seen. He is always ready to jump into difficult situations. I'd work with him again any time!” Dawn Cramer, Product Support Manager, KLA-Tencor/ADE Division
Further recommendations can be viewed on my LinkedIn profile at http://www.linkedin.com/in/jeremypallant.
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