A bit about me
Male | | from: United States of America
I am currently in Boston Massachusetts
I am currently in Boston Massachusetts
Hap Waters E camdev@hotmail.com
70 Parker Street Apt G P 978-263-0622
Acton, MA 01720
_________________________________________________________________
Objective
Seeking an opportunity to expand my responsibilities in a position that will utilize and challenge my extensive experience in teaching and training.
_________________________________________________________________
WORK EXPERIENCE
Dates Employed Job Title Company
4/2006 – Present Sr. Training Education Consultant RSA Data Security
Bedford/MA
Responsible for conducting instructor led classes for resellers, partners and
end-user customers in the administration and operation of data security
products. Course material included collection, management and analysis of syslog data including XML file creation and SQL database installation.
Contributed to course planning, development and maintenance.
Traveled 75% world-wide. Received certification in Envision, Data Loss Prevention,
VMWare products.
6/2005 – 4/2006 Senior Trainer/Course Developer Juniper Networks
Cambridge/MA Funk Software
Main focus was to create an independent training department. Responsibilities included organizing all training materials by creating a common template with a unified message. I developed the Training Library which contains all training materials for all products.
I led the Cisco Project which was training for Cisco sales people who were to sell our Odyssey Client. I developed the training manual and organized the nation-wide road show.
Other responsibilities include designing and presenting training in wireless LAN security, Endpoint Assurance and RADIUS server technology to resellers, end users, and administrators. Focused on the Odyssey client that utilized the authentication protocol 802.1x/EAP as well as association modes WEP, WPA, WPA2 and various encryption schemes. Training entails classroom, webinars, and trade shows.
5/2005 - 6/2005 Training Consultant - Contract bcgi
Bedford/MA
Contracted by bcgi to write the training manuals for a new product designed for real-time billing which will be used by wireless companies around the world. I was responsible for gathering all research material, designing and authoring all books. Manuals consisted of ~500 PowerPoint annotated slides.
8/2004 - 3/2005 Senior Technical Instructor - Contract Sonus Networks
Chelmsford/MA
Senior Instructor/Course Developer for a leading provider of voice infrastructure products to public packet networks. Responsible for the delivery of curriculum to various carrier companies worldwide including training in softswitches, routers, gateways, ISDN and IP trunk groups, SS7 network, MGCP, Network Border Switches and route translations.
4/2004 - 6/2004 Training Consultant - Contract Bizfon
Salem/NH
Responsible for establishing a training department for a computer telephony company. In charge of developing and writing training manual including labs and certification exams. Responsible for training the trainers in the art of stand-up instruction.
7/2002 - 4/2004 Implementation Specialist Castel, Inc
Beverly/MA
Involved in hardware and software installation of predictive dialing systems for call centers. Responsible for all phases of training including WebEx Training and technical documentation including textbooks, labs and test questions. Assigned Project Manager responsibilities including customer service, on-site lead in "Go Live" support.
6/1999 - 6/2001 Senior Trainer/Course Developer Artisoft, Inc
Cambridge/MA
Stand-up instructor for customer, reseller and call center training classes. Developed and maintained course materials as primary owner for world-class training program and provided technical phone support for customer issues. Coursework included hardware and software installation and configuration of a PC-based phone system installed on Windows NT and Windows 2000. Also responsible for:
- All in-house training including Customer Support personnel
- Presenting at seminars and trade shows.
- Sales training at customer sites and training Sales personnel.
- Working with the Sales and Marketing department to develop new customers and to sell the product worldwide.
7/1998 - 6/1999 Implementation Consultant Lernout&Hauspie
Burlington/MA
Provided instruction to Radiologists, Pathologists, Primary Care Physicians and Emergency Room doctors in the use of a voice recognition software application that afforded the ability to dictate medical reports directly into the hospital computer system. Responsible for complete site management which included organizing hardware installation, coordination of the implementation of the Interconnect, providing all phases of the on-site training, and handling any software or hardware related problems.
3/1997 - 7/1998 Training Consultant Brattle Systems
Arlington/MA
Developed, wrote and presented training programs for Federal and commercial clients. Lead Instructor in a nation wide delivery of a new database software application for the Federal Aviation Administration. Responsibilities included setting up the remote sight, delegating assignments, fixing problems, writing class reports, and ensuring all students passed the course and received certification.
10/1994 - 10/1996 Associate Instructor Northeast Utilities
Waterford/CT
Duties included development of classroom presentations, simulator scenarios, instructional videos, and exam questions for plant operators, designed to initially license or maintain qualifications to operate the power facility. Experienced with nuclear facility qualification program requirements, nuclear facility safety systems, facility-specific safety and OJT training programs, fundamental technical courses (GFIS), Radiation Worker qualification programs, and evaluation and development of action plans to improve training.
EDUCATION
_______________________________________________________________________
Dates Attended School Degree Location
5/1990 Thames River Technical College BS Nuclear Eng. Norwich - CT - US
5/1984 Connecticut College BA Zoology New London - CT - US
_______________________________________________________________________
ADDITIONAL INFO
Proficient in Word, PowerPoint, Excel, Windows 95, 98, 2000 NT4.0 and XP. 6 years experience in computer telephony hardware and software including VoIP, H.323, SIP, ISDN PRI and BRI, CAS, ANI, DID, DNIS, SS7, packing switching vs. circuit switching and telephony card technology. Also have experience with AS/400, Linux, Unix, TCP/IP, SQL, softswitch and soft router technology, SQL, WebEx, CBT, softswitches, soft routers, A-Links, Class 4/Class 5 switches. Presently working with RADIUS, AAA, EAP, PEAP, LEAP, TLS, TTLS, WPA, TKIP, RC4, WLAN
70 Parker Street Apt G P 978-263-0622
Acton, MA 01720
_________________________________________________________________
Objective
Seeking an opportunity to expand my responsibilities in a position that will utilize and challenge my extensive experience in teaching and training.
_________________________________________________________________
WORK EXPERIENCE
Dates Employed Job Title Company
4/2006 – Present Sr. Training Education Consultant RSA Data Security
Bedford/MA
Responsible for conducting instructor led classes for resellers, partners and
end-user customers in the administration and operation of data security
products. Course material included collection, management and analysis of syslog data including XML file creation and SQL database installation.
Contributed to course planning, development and maintenance.
Traveled 75% world-wide. Received certification in Envision, Data Loss Prevention,
VMWare products.
6/2005 – 4/2006 Senior Trainer/Course Developer Juniper Networks
Cambridge/MA Funk Software
Main focus was to create an independent training department. Responsibilities included organizing all training materials by creating a common template with a unified message. I developed the Training Library which contains all training materials for all products.
I led the Cisco Project which was training for Cisco sales people who were to sell our Odyssey Client. I developed the training manual and organized the nation-wide road show.
Other responsibilities include designing and presenting training in wireless LAN security, Endpoint Assurance and RADIUS server technology to resellers, end users, and administrators. Focused on the Odyssey client that utilized the authentication protocol 802.1x/EAP as well as association modes WEP, WPA, WPA2 and various encryption schemes. Training entails classroom, webinars, and trade shows.
5/2005 - 6/2005 Training Consultant - Contract bcgi
Bedford/MA
Contracted by bcgi to write the training manuals for a new product designed for real-time billing which will be used by wireless companies around the world. I was responsible for gathering all research material, designing and authoring all books. Manuals consisted of ~500 PowerPoint annotated slides.
8/2004 - 3/2005 Senior Technical Instructor - Contract Sonus Networks
Chelmsford/MA
Senior Instructor/Course Developer for a leading provider of voice infrastructure products to public packet networks. Responsible for the delivery of curriculum to various carrier companies worldwide including training in softswitches, routers, gateways, ISDN and IP trunk groups, SS7 network, MGCP, Network Border Switches and route translations.
4/2004 - 6/2004 Training Consultant - Contract Bizfon
Salem/NH
Responsible for establishing a training department for a computer telephony company. In charge of developing and writing training manual including labs and certification exams. Responsible for training the trainers in the art of stand-up instruction.
7/2002 - 4/2004 Implementation Specialist Castel, Inc
Beverly/MA
Involved in hardware and software installation of predictive dialing systems for call centers. Responsible for all phases of training including WebEx Training and technical documentation including textbooks, labs and test questions. Assigned Project Manager responsibilities including customer service, on-site lead in "Go Live" support.
6/1999 - 6/2001 Senior Trainer/Course Developer Artisoft, Inc
Cambridge/MA
Stand-up instructor for customer, reseller and call center training classes. Developed and maintained course materials as primary owner for world-class training program and provided technical phone support for customer issues. Coursework included hardware and software installation and configuration of a PC-based phone system installed on Windows NT and Windows 2000. Also responsible for:
- All in-house training including Customer Support personnel
- Presenting at seminars and trade shows.
- Sales training at customer sites and training Sales personnel.
- Working with the Sales and Marketing department to develop new customers and to sell the product worldwide.
7/1998 - 6/1999 Implementation Consultant Lernout&Hauspie
Burlington/MA
Provided instruction to Radiologists, Pathologists, Primary Care Physicians and Emergency Room doctors in the use of a voice recognition software application that afforded the ability to dictate medical reports directly into the hospital computer system. Responsible for complete site management which included organizing hardware installation, coordination of the implementation of the Interconnect, providing all phases of the on-site training, and handling any software or hardware related problems.
3/1997 - 7/1998 Training Consultant Brattle Systems
Arlington/MA
Developed, wrote and presented training programs for Federal and commercial clients. Lead Instructor in a nation wide delivery of a new database software application for the Federal Aviation Administration. Responsibilities included setting up the remote sight, delegating assignments, fixing problems, writing class reports, and ensuring all students passed the course and received certification.
10/1994 - 10/1996 Associate Instructor Northeast Utilities
Waterford/CT
Duties included development of classroom presentations, simulator scenarios, instructional videos, and exam questions for plant operators, designed to initially license or maintain qualifications to operate the power facility. Experienced with nuclear facility qualification program requirements, nuclear facility safety systems, facility-specific safety and OJT training programs, fundamental technical courses (GFIS), Radiation Worker qualification programs, and evaluation and development of action plans to improve training.
EDUCATION
_______________________________________________________________________
Dates Attended School Degree Location
5/1990 Thames River Technical College BS Nuclear Eng. Norwich - CT - US
5/1984 Connecticut College BA Zoology New London - CT - US
_______________________________________________________________________
ADDITIONAL INFO
Proficient in Word, PowerPoint, Excel, Windows 95, 98, 2000 NT4.0 and XP. 6 years experience in computer telephony hardware and software including VoIP, H.323, SIP, ISDN PRI and BRI, CAS, ANI, DID, DNIS, SS7, packing switching vs. circuit switching and telephony card technology. Also have experience with AS/400, Linux, Unix, TCP/IP, SQL, softswitch and soft router technology, SQL, WebEx, CBT, softswitches, soft routers, A-Links, Class 4/Class 5 switches. Presently working with RADIUS, AAA, EAP, PEAP, LEAP, TLS, TTLS, WPA, TKIP, RC4, WLAN
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